Frequently Asked Questions

You Asked, We Answered

 

About JUST SLAY

Just Slay was specifically created to cater for those individuals seeking to display their inner beauty on the outside as well. My greatest desire is to inspire my clients to look and feel their best with my products. You can express your beauty and confidence with my exclusive wigs, lashes and accessories. Not only that but Just Slay offers high quality products that will not break the bank. So what are you waiting for? Look and feel great with Just Slay!

How can I contact JUST SLAY

You can contact us through email and our social accounts 

Email: justslay19@gmail.com

Instagram: @just_slay19

Facebook: just slay

Refunds, Returns & Exchanges policy

**PLEASE SHOP CAREFULLY**

Due to hygiene issues and the custom nature of our products WE DO NOT OFFER RETURNS AND EXCHANGES.

However, we will try our best to assist in solving any issues you encounter with our products. 

Shipping

Orders are packed and shipped from Melbourne, Australia 

Shipping time varies for each item and delivery location.

Eyelashes and accessories are expected to be delivered within 2 - 5 business days after shipping notification.


Wigs require 5 to 10 business days to prepare, they are expected to be delivered within 2 - 5 business days after shipping notification.

Just Slay is not responsible for any custom or duty fees outside of Australia. 

**Please note that orders may experience delay due to public holidays and other circumstances**

Are your Lashes durable?

Yes they are, with propers care it can be used up to 20-30 times

*please not that we have two different types of Lashes:

mink lashes (not human hair and not cruelty free but) these are more affordable and have good quality 

100% mink lashes (human hair and cruelty free)

Which hair texture is best for me

The curlier hair, the higher the maintenance. If you are always on the move or an up and go person, I recommend straight and loose wavy hair textures. If you have extra time to spare or want something more challenging then give the deep wave hair a try.

Tips for general maintenance

**It is important to co-wash any hair before installation**

** coloured hair requires coloured friendly shampoo and conditioner**

Co-wash the hair every week with sulfate and paraben free products.

If required comb hair with wide tooth comb when the hair is wet and let it air dry. Avoid excessive amount of ironing/curling as it can cause shedding.

do not use heavy products such as grease on the hair. Instead use a light serum/oil such as organ oil to add additional shine.